Thursday, November 27, 2014

B2B E-Commerce: Dental Approach (CH 11)

       B2B E-Commerce is a term used to describe all types of inter-firm trade to exchange value across organizational boundaries. B2b involves inter-firm trade, customer relationship management, demand management, order fulfillment, inventory management, etc... B2B E-Commerce is consistently evolving and begins around 35 years ago starting with automated order entry systems. Currently during the period of 2012 to 2016 b2b e-commerce is projected to grow from about 40% to 42 percent in the US or from 4.1 trillion dollars to five point six trillion dollars.
       A B2B Dental company is pushing e-commerce in typical b2b fashion including letting their customers control access by buyers based on their area of responsibility and more importantly to his health industry consumers by maintaining detailed records of how specific surgical and other products are packaged and sold to your health care professionals. These laws and regulatory processes are requirements of government agencies.
       This specific article explains how Implant Direct, a manufacturer of dental implants and related products used by dentists are trying to make b2b operations easier. For example if a consumer is purchasing a screw plant implant they now view a product page that also displays links to several related items that are compatible with the intended product. The experience is meant to be user-friendly, convenience, efficient, and then some ways educational. The system also give customer service a tool verification system to make the purchaser aware of what tools or materials they may need from start to finish to conduct the procedure efficiently and to also assist in making sure surgeons are making correct decisions. b2b e-commerce is being integrated animals every business or service we use on a daily basis. Overall, this helps suppliers and consumers with management functions like involving purchase orders managing shipping and consistent levels of service and data reporting this is just another way to simplify users everyday life and everyday services.

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